An online service or a Software as a Service (SaaS), On-demand delivery services is provided with the help of a software application running online, and also making facilities available to users over the internet via an interface.
The global concierge services market size was valued at USD 537.6 million in 2018 and is expected to register a CAGR of 5.3% from 2019 to 2025. Many top-level managers, VIP customers, celebrities, and such other consumers outsource routine or specialized tasks to concierge services or personal assistance services. to save time. Other factors such as lack of work-life balance, busy work schedule, and time constraint are projected boost the demand for concierge services.
The on-demand economy is large and getting larger. The on-demand economy is attracting more than 22.4 million consumers annually and $57.6 billion in spending. The largest category of on-demand spending is online marketplaces (e.g. eBay, Etsy), with 16.3 million consumers each month spending almost $36 billion annually. Transportation (e.g. Uber, Lyft) comes in second with 7.3 million monthly consumers and $5.6 billion in annual spending, followed by food/grocery delivery (e.g. Instacart) at 5.5 million monthly consumers and $4.6 billion annual spending. Other on-demand services including home services (e.g. TaskRabbit), freelancer services (e.g. Elance), and health and beauty services (e.g. StyleSeat) account for $8.1 billion in spending each year, and all other on-demand activity comes in at $3.8 billion.
